Klevu plugin relies on Magento CRON to synchronize data to our cloud servers. Please make sure your Magento CRON job is configured to execute automatically.
If you are experiencing any issues with the Magento CRON job, we recommend to set up an external CRON job. Here are the guides:
In the case of Magento1, the Klevu plugin has setting for enabling/disabling order sync, please make sure the setting is enabled. Here are the steps:
- In the Magento Admin Panel, Go to System → Configuration
- Select the store view from "Current Configuration Scope"
- Open Search Configuration under Klevu
- Find "Order Sync Settings" panel. Please make sure the setting is set to "Yes"