Although we do not currently offer support for it, please don't hesitate to reach out to us with your specific use case.
Help Center
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Get Started
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Smart Search
- Integration Steps for Magento 2
- Integration Steps for Shopify and Shopify Plus
- Integration Steps for BigCommerce
- Integration Steps for Salesforce Commerce Cloud
- Integration Steps for Other Platforms
- Integration Steps for Magento 1
- Integration Steps for Commercetools
- Feed Format
- Integrating Klevu on a New Store
- Integration Steps for Shopware
- Integration Steps for Magento 2 – 3.x/2.x (Older Versions)
- Smart Category Merchandising
- Smart Recommendations
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Smart Search
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Discovery Suite
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Smart Search
- Keyword Level Visual Merchandising
- Layout Options
- Number of Products in Suggestion
- URL Redirects
- Sort Order Options
- Hide Out of Stock Products
- Responsive Layout
- Display SKU
- Show/hide Facets
- Interval Change for Price Range
- Show/hide Price in Search Results
- VAT Caption with Price
- Price Format
- Price Slider
- Synonyms
- Email Analytics Report
- Banner Management
- Catalog Sync
- Personalized Search
- Keyword-based Product Exclusions
- Placeholder Image
- Facets Order
- Facets Caption
- Email Notification for Catalog Sync
- Search Insights
- Export search analytics
- No Results Found Personalization
- Popular & Recent Searches
- Ready to Use Search Templates
- Access for Multiple Users
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Smart Category Merchandising
- Acquiring Locks
- Adding Banner on Category Page
- A/B testing of Category Merchandising
- Setting up the Scheduled Campaigns in Visual Category Merchandising
- Setting Up the Default Rules in Visual Category Merchandising
- Importing the Visual Category Merchandising Rules from Other Store
- A/B testing of Category Merchandising using API Implementation
- Managing Facets on Category Pages
- Analytics Overview
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Smart Recommendations
- Recommendation banner
- Creating dynamic Klevu Product Recommendations using Klaviyo Segments
- Templates
- Filtering Products: Overview
- Filtering Products by Pinning/Exclusion
- Filtering Recommendations Using Product Attributes
- Setting up Image Banners in Smart Recommendations
- Using Custom Logic in Smart Recommendations
- Analytics Overview
- Scheduling Recommendations
- VWO : A/B test for Klevu Recommendations
- Integrating KMC Recommendations Across Channels
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FAQs
- How to change password of Klevu merchant account?
- How to change registered email id of Klevu Merchant Center account?
- How to check last catalog sync
- Why do I see no sales/conversion data in dashboard?
- How detailed is Klevu sales data? Can it be easily segmented?
- Why does Klevu limit the number of promotional banners to 20?
- Is it possible to have more than 10 users to access dashboard
- Does Klevu's enhanced analytics feature track banner ads and url redirects?
- Is it possible to change the Product Listing and Category pages to use a different sized grid layout?
- How do I customise the Look & Feel of a banner?
- I forgot/lost my password. How do I reset it?
- Store Settings
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Smart Search
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Shopify
- Data Synchronization
- Collection Pages
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Settings
- Customize Multi-Currency
- Customizing CSS
- Add Tags as Facets
- Enable/Disable Klevu Powered Collection Pages
- Excluding Products from Search
- Metafields as Facets/Searchable attribute
- Sync Parent Product Images
- Exclude CMS Pages
- Exclude Collection Pages
- Resizing the Product Image
- Color Swatches
- Image Rollover Effects
- Shopify 2.0 (Dawn Theme)
- New Klevu Theme in Shopify App
- Integration
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FAQs
- How do I Integrate Search on Unpublished Theme?
- How do I Integrate klevu-user-customization.js?
- How do I access the Klevu Merchant Centre (KMC)?
- Is it possible to render facets on top of the search results page?
- 14-day Klevu Onboarding Guide (aka Playbook) for Shopify and Shopify Plus stores
- How does the app sync product inventory?
- In Shopify, do we have any limitations on the number of products with variants?
- Configuring Shopify Markets with Klevu
- Setting up multi-currency prices for Markets or Global-e in Shopify
- Integration Troubleshooting and FAQs
- How to Improve Your Cumulative Layout Shift (CLS) Score Using Klevu’s Shopify App
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Magento 1
- Attributes and Facets
- Data Synchronization
- Troubleshooting
- Add to Cart
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Settings
- Configure Product Boosting Rules
- Configure Multiple Store Views
- Display CMS / Non-Product Content
- Exclude CMS Pages
- Search Result Template
- Preserve Theme Layout
- Tax settings for Product Prices
- Popular Search Terms Page
- Order Sync
- Customize No Result Found
- Disable Fallback Search
- Hide Category Pages
- Selected Filters in URL
- Secure Base URLs
- Migration to Production
- Developer Settings
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FAQs
- Do you have any checklist available?
- How to resolve the "page not found (404)" error received upon clicking search results?
- Despite of a Working CRON, Products are not Synchronizing
- Is it possible to change captions of filters?
- Do you have a list of default attributes synchronized as part of data sync?
- How to enable search functionality for internal pages in custom theme?
- How to view search results in new tab in magento?
- How to show category hierarchy in search suggestions?
- How to synchronize images from Configurable products in Magento?
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Magento 2
- Attributes and Facets
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Data Synchronization
- Prerequisites
- Overview
- On-Demand Data Sync
- Sync Configurable Products Images
- Integrate CMS/Blog/Article Pages
- Setup External Cron Job
- Sync Data using Collection method
- Data Sync using Command Line
- Common Issues
- Product Rating and Review Count Data Synchronisation
- Conversion Tracking using Frontend JavaScript
- Performing Full sync for the Store
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Troubleshooting
- Data Sync Troubleshooter
- Product updates are not Syncing
- Upgrading Extension
- Regenerate Images
- Uninstalling Extension
- Area Code is Already Set
- Search Page URL Conflict with Third-Party Module
- Magento 2.4.2 - Form Submit Event not Working
- Lock Files for Data Sync
- Multiple Orders Received From The Same IP Address
- Sales Data not displaying in KMC
- Synchronising Third-Party Product Rating and Review Count Data
- Hyvä theme compatibility
- Catalog Sync Grid - Products
- Category Navigation: Preserve Layout for Magento 2.4.5
- Recommendations with Dynamic Blocks
- HTTP Client Change Zend to Laminas
- Add to Cart
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Settings
- Tax settings for Product Prices
- Secure Base URLs
- Excluding CMS Pages
- Displaying CMS / Non-Product Content
- Preserving Theme Layout
- Search Result Template
- Debug Mode Logging
- Configuring Multiple Store Views
- Resizing Image
- Exclude category Pages from Search Results
- Infinite Scroll
- Group Prices and Catalog Price Rules
- Introducing JSv2 Theme
- Lazy-Load JSv2 Theme Scripts
- Minimum Height for Product Results Content
- Migration to Production
- Developer Settings
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FAQs
- What should I do if I get "No HTTP Response" error when trying to configure a store?
- How to solve the "Class not found" error in the log?
- How to update stock and prices when using third party tool or ERP in Magento?
- If products are set to not visible individually in Magento, does Klevu still index them?
- Do you have any checklist available for Data sync?
- How do I exclude certain products from search results?
- Why products are not synchronized with Klevu?
- Is it possible to exclude categories from specific keyword searches?
- 14-day Klevu Onboarding Guide (aka Playbook) for Magento 1 (M1) & Magento 2 (M2)
- How does 'Respect is anchor Category' work?
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BigCommerce
- Data Synchronization
- Settings
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Troubleshooting
- Manual Integration with Stencil Theme
- Mismatch in Multi-Currency Price
- Common Issues with Theme Integration
- Manual Integration with Blueprint Theme
- Grey Screen during Automated Template Integration
- Errors with Automated Template Integration
- Category hierarchy in Collection Pages
- Uninstall Smart Category Merchandising
- Uninstall Search
- Price Support
- Multi Location Inventory Support
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FAQs
- My BigCommerce site doesn't look quite right after the integration, what should I do?
- How do I Integrate klevu-user-customization.js?
- Does Klevu BigCommerce app supports MSRP?
- How long will it take to sync my products with Klevu for BigCommerce store?
- How do I access the Klevu Merchant Centre (KMC)?
- How to show Variant Product Image in Search?
- Does Klevu listen to webhook events?
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Salesforce Commerce Cloud
- Configuration
- Data Synchronization
- Customization
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FAQs
- Must I use the Klevu cartridge?
- Can I implement my own data sync?
- Can I implement my own frontend?
- Can I use Klevu Theme (Klevu JavaScript Library) for the search results page and category pages, instead of preserving the Salesforce native layout?
- If I want to customise my quick search, search results page and category page, who should I contact?
- Which themes will the Klevu Cartridge work with?
- Does personalisation work on Search Results and Category pages?
- Can I index non-Product content for search, like CMS Pages?
- Where will my customers see CMS results on the Search Results page?
- What B2B features are supported?
- Can I customise the “No Results Found”?
- Can I index custom attributes with Klevu?
- How do Klevu Banners work with the Salesforce Klevu Cartridge?
- Preserve your SFCC theme
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Commercetools
- Configuration
- Data Synchronization
- Customization
- FAQs
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Shopware
- Configuration
- Data Synchronization
- Customization
- FAQs
- Other Platforms
- Checklists
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Connectors
- Dotdigital
- Contentful
- Shopify Flow
- Trustpilot
- Yotpo
- Klaviyo
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FAQs
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Smart Search
- How does Klevu rank products?
- How to restrict search to a category?
- How does the url redirect feature work?
- How does the synonyms feature work?
- How do I enable support for multiple currencies?
- How are product variants handled?
- How to speed up api responses?
- What languages are supported in search?
- Why do I see accessory products first in search results?
- How can I integrate voice search?
- Why search led conversion doesn't reflect to my dashboard?
- How do i include faqs within my search?
- Can I upload boosting scores using csv file?
- How frequently popular searches updated on my site?
- How does Klevu index the content for content management system (CMS)?
- How do i index the external CMS content?
- How are trending products calculated?
- How are searches attributed to sales?
- Do you offer search apis?
- Will Klevu retain my previous search history if I upgrade my account package?
- How Klevu manages browser cookies?
- Do you support an incremental or partial sync via a delta feed?
- Are there any seo impact on Klevu powered search templates?
- Is Klevu ada compliant?
- Does Klevu support hebrew and arabic?
- How do I redirect search to an exact product variant?
- How long it takes to start learning from search activities?
- Does Klevu track conversions from URL redirects?
- What if all the suggested items in personalized search recommendations sell out?
- How many unique facet values can be displayed within the search?
- Smart Recommendations
- Smart Category Merchandising
- A/B Testing
- Google Analytics Integration
- Personalization
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Account, Subscription and Billing
- How to upgrade my plan?
- How can I pay for Smart Category Merchandising or Smart Recommendations?
- How to Upgrade the Shopify Plan?
- How do you calculate records?
- What is a Search Term?
- What is a Category Page View?
- What is a Recommendation Impression?
- What if I exceed / cross my usage limit?
- How do I upgrade my usage limit?
- Setting up Two-Factor Authentication (2FA)
- Others
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Smart Search