You can check the catalog sync status for all stores in Klevu Merchant Center. Follow the steps below to check the catalog sync status.
- Login to Klevu Merchant Center using the valid login credentials
- Go to Account Setting → Stores→ List of Stores & Catalog Sync
(You can also navigate to the above page by clicking on "Sync Status" from the home page)
You can view the following details under Sync Status.
- Last Sync: Displays last sync date with the timestamp of data.
- Data received for Sync: Whenever you submit new data to sync, it will show the date of data received with the timestamp. It will also display the number of records left to index.
- Note: If under Sync status, you see the following text Not received any data for sync, it indicates that your data has not been submitted for sync.
Please contact support@klevu.com, for any help.
Note: To know the latest sync status of catalog, click on the refresh button.