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Integration Steps for BigCommerce

Steps to connect your BigCommerce Store:

  1. You will need a Klevu account to connect your BigCommerce store with Klevu. Sign up for a free access and setup your Klevu account by following on-screen instructions
    1. Please select the Klevu solutions (Smart Search, Smart Category Merchandising & Smart Recommendations) and provide your business information while setting up your Klevu account
  2. Once your account is set up and activated, please add a new store by providing the necessary details

  3. An API Key & REST AUTH Key will be generated

  4. In another tab, please login into your BigCommerce Admin Panel

  5. Go to the Klevu Search BigCommerce App page and click on Get This App button.

  6. A page will open, where you should click on Install.

  7. Click on the Confirm button.

  8. Please wait for the Klevu Search app to get installed. Once the app is installed, you should see a Thankyou screen with a "Successfully installed" message. Click on the Integrate Klevu button.

  9. Navigate back to Klevu Merchant Center where you had the generated API Key & REST AUTH Keys (Step 3), copy-paste the keys in the BigCommerce - Integrate Keys screen, and confirm your account details. You can also find the API Key and REST AUTH Key of the store from Klevu Merchant Center > Store Settings > Store Info.

  10. Now, to enable Klevu Search on the frontend of the website, go to the Settings page and integrate Klevu Search templates according to your BigCommerce theme platform (STENCIL or BLUEPRINT) as given below.

Integration steps of Klevu Search template (with STENCIL theme):

BLUEPRINT themes are no longer supported or updated by BigCommerce but if you are using the BLUEPRINT theme platform, Follow the steps on this link to integrate the Klevu Search template.

  1. Scroll down to Automated Template Integration and click on the Start Integration button
  2. On click of Start Integration, you will need to select which solutions to add. To integrate search only, you only need to check the Smart Search checkbox.
  3. Klevu app will then copy the active theme and start importing the Klevu search templates into the new copied theme. Please wait until the process is completed
    1. If you have previously integrated Search or Category Merchandising, you do not need to check those boxes again. you only need to check the services you would like to add. Leaving them unchecked will not remove them from your theme.
  4. Once the template integration is successful, you will see a success message. Now, go to Storefront →  My Themes and activate the new theme copied by Klevu.
  5. The new theme will have "-klevu" appended to the title. Click on Apply and activate the theme.

  6. You are done. Klevu search should be live on your store. It will take a few minutes to sync all the products with Klevu. (If you have 1,000 SKUs the sync should take around 5 minutes. If you have 10,000 SKUs then it should take around 30-45 minutes.) 

If you would rather integrate the template manually, please refer to this guide.


Where can I find my API keys?

If you have login credentials to Klevu Merchant Center, follow the steps mentioned below:

  1. Login into Klevu Merchant Center ( with the registered email id and password
  2. Choose the appropriate store from the drop-down at the top
  3. Go to Store Settings → Store info
  4. Here you can find the JS API Key, REST API Key, and Cloud Search URL of the selected store.

If you don’t have login credentials to Klevu Merchant Center, please follow the steps mentioned here.

I already have a Shopify store connected to my Klevu Merchant Center account, but why can't I connect my BigCommerce store to it?

Accounts created in Klevu Merchant Center are platform-specific. To add and manage your BigCommerce stores with Klevu, you'll need to register a new Klevu Merchant Center account.

Can I use one Klevu API keys to integrate on multiple stores? 

No, you have to add a new store in KMC which will generate a new set of API keys for integration.

If you are migrating from one store to another, please contact support.

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