- Note down the file for which the error is reported
- Go to the respective folder in your Magento installation folder
- Check permission of the folder and all the files in that folder According to the Magento conventions, the files should have at least 644 permission and the folders 744. Fixing the permissions should solve the issue. If it does not, please let us know the error by writing to us at support@klevu.com
Help Center
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Get Started
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Smart Search
- Integration Steps for Magento 2
- Integration Steps for Shopify and Shopify Plus
- Integration Steps for BigCommerce
- Integration Steps for Salesforce Commerce Cloud
- Integration Steps for Other Platforms
- Integration Steps for Magento 1
- Integration Steps for Commercetools
- Feed Format
- Integrating Klevu on a New Store
- Integration Steps for Shopware
- Integration Steps for Magento 2 – 3.x/2.x (Older Versions)
- Smart Category Merchandising
- Smart Recommendations
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Smart Search
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Discovery Suite
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Smart Search
- Keyword Level Visual Merchandising
- Layout Options
- Number of Products in Suggestion
- URL Redirects
- Sort Order Options
- Hide Out of Stock Products
- Responsive Layout
- Display SKU
- Show/hide Facets
- Interval Change for Price Range
- Show/hide Price in Search Results
- VAT Caption with Price
- Price Format
- Price Slider
- Synonyms
- Email Analytics Report
- Banner Management
- Catalog Sync
- Personalized Search
- Keyword-based Product Exclusions
- Placeholder Image
- Facets Order
- Facets Caption
- Email Notification for Catalog Sync
- Search Insights
- Export search analytics
- No Results Found Personalization
- Popular & Recent Searches
- Ready to Use Search Templates
- Access for Multiple Users
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Smart Category Merchandising
- Acquiring Locks
- Adding Banner on Category Page
- A/B testing of Category Merchandising
- Setting up the Scheduled Campaigns in Visual Category Merchandising
- Setting Up the Default Rules in Visual Category Merchandising
- Importing the Visual Category Merchandising Rules from Other Store
- A/B testing of Category Merchandising using API Implementation
- Managing Facets on Category Pages
- Analytics Overview
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Smart Recommendations
- Recommendation banner
- Creating dynamic Klevu Product Recommendations using Klaviyo Segments
- Templates
- Filtering Products: Overview
- Filtering Products by Pinning/Exclusion
- Filtering Recommendations Using Product Attributes
- Setting up Image Banners in Smart Recommendations
- Using Custom Logic in Smart Recommendations
- Analytics Overview
- Scheduling Recommendations
- VWO : A/B test for Klevu Recommendations
- Integrating KMC Recommendations Across Channels
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FAQs
- How to change password of Klevu merchant account?
- How to change registered email id of Klevu Merchant Center account?
- How to check last catalog sync
- Why do I see no sales/conversion data in dashboard?
- How detailed is Klevu sales data? Can it be easily segmented?
- Why does Klevu limit the number of promotional banners to 20?
- Is it possible to have more than 10 users to access dashboard
- Does Klevu's enhanced analytics feature track banner ads and url redirects?
- Is it possible to change the Product Listing and Category pages to use a different sized grid layout?
- How do I customise the Look & Feel of a banner?
- I forgot/lost my password. How do I reset it?
- Store Settings
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Smart Search
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Shopify
- Data Synchronization
- Collection Pages
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Settings
- Customize Multi-Currency
- Customizing CSS
- Add Tags as Facets
- Enable/Disable Klevu Powered Collection Pages
- Excluding Products from Search
- Metafields as Facets/Searchable attribute
- Sync Parent Product Images
- Exclude CMS Pages
- Exclude Collection Pages
- Resizing the Product Image
- Color Swatches
- Image Rollover Effects
- Shopify 2.0 (Dawn Theme)
- New Klevu Theme in Shopify App
- Integration
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FAQs
- How do I Integrate Search on Unpublished Theme?
- How do I Integrate klevu-user-customization.js?
- How do I access the Klevu Merchant Centre (KMC)?
- Is it possible to render facets on top of the search results page?
- 14-day Klevu Onboarding Guide (aka Playbook) for Shopify and Shopify Plus stores
- How does the app sync product inventory?
- In Shopify, do we have any limitations on the number of products with variants?
- Configuring Shopify Markets with Klevu
- Setting up multi-currency prices for Markets or Global-e in Shopify
- Integration Troubleshooting and FAQs
- How to Improve Your Cumulative Layout Shift (CLS) Score Using Klevu’s Shopify App
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Magento 1
- Attributes and Facets
- Data Synchronization
- Troubleshooting
- Add to Cart
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Settings
- Configure Product Boosting Rules
- Configure Multiple Store Views
- Display CMS / Non-Product Content
- Exclude CMS Pages
- Search Result Template
- Preserve Theme Layout
- Tax settings for Product Prices
- Popular Search Terms Page
- Order Sync
- Customize No Result Found
- Disable Fallback Search
- Hide Category Pages
- Selected Filters in URL
- Secure Base URLs
- Migration to Production
- Developer Settings
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FAQs
- Do you have any checklist available?
- How to resolve the "page not found (404)" error received upon clicking search results?
- Despite of a Working CRON, Products are not Synchronizing
- Is it possible to change captions of filters?
- Do you have a list of default attributes synchronized as part of data sync?
- How to enable search functionality for internal pages in custom theme?
- How to view search results in new tab in magento?
- How to show category hierarchy in search suggestions?
- How to synchronize images from Configurable products in Magento?
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Magento 2
- Attributes and Facets
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Data Synchronization
- Prerequisites
- Overview
- On-Demand Data Sync
- Sync Configurable Products Images
- Integrate CMS/Blog/Article Pages
- Setup External Cron Job
- Sync Data using Collection method
- Data Sync using Command Line
- Common Issues
- Product Rating and Review Count Data Synchronisation
- Conversion Tracking using Frontend JavaScript
- Performing Full sync for the Store
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Troubleshooting
- Data Sync Troubleshooter
- Product updates are not Syncing
- Upgrading Extension
- Regenerate Images
- Uninstalling Extension
- Area Code is Already Set
- Search Page URL Conflict with Third-Party Module
- Magento 2.4.2 - Form Submit Event not Working
- Lock Files for Data Sync
- Multiple Orders Received From The Same IP Address
- Sales Data not displaying in KMC
- Synchronising Third-Party Product Rating and Review Count Data
- Hyvä theme compatibility
- Catalog Sync Grid - Products
- Category Navigation: Preserve Layout for Magento 2.4.5
- Recommendations with Dynamic Blocks
- HTTP Client Change Zend to Laminas
- Add to Cart
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Settings
- Tax settings for Product Prices
- Secure Base URLs
- Excluding CMS Pages
- Displaying CMS / Non-Product Content
- Preserving Theme Layout
- Search Result Template
- Debug Mode Logging
- Configuring Multiple Store Views
- Resizing Image
- Exclude category Pages from Search Results
- Infinite Scroll
- Group Prices and Catalog Price Rules
- Introducing JSv2 Theme
- Lazy-Load JSv2 Theme Scripts
- Minimum Height for Product Results Content
- Migration to Production
- Developer Settings
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FAQs
- What should I do if I get "No HTTP Response" error when trying to configure a store?
- How to solve the "Class not found" error in the log?
- How to update stock and prices when using third party tool or ERP in Magento?
- If products are set to not visible individually in Magento, does Klevu still index them?
- Do you have any checklist available for Data sync?
- How do I exclude certain products from search results?
- Why products are not synchronized with Klevu?
- Is it possible to exclude categories from specific keyword searches?
- 14-day Klevu Onboarding Guide (aka Playbook) for Magento 1 (M1) & Magento 2 (M2)
- How does 'Respect is anchor Category' work?
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BigCommerce
- Data Synchronization
- Settings
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Troubleshooting
- Manual Integration with Stencil Theme
- Mismatch in Multi-Currency Price
- Common Issues with Theme Integration
- Manual Integration with Blueprint Theme
- Grey Screen during Automated Template Integration
- Errors with Automated Template Integration
- Category hierarchy in Collection Pages
- Uninstall Smart Category Merchandising
- Uninstall Search
- Price Support
- Multi Location Inventory Support
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FAQs
- My BigCommerce site doesn't look quite right after the integration, what should I do?
- How do I Integrate klevu-user-customization.js?
- Does Klevu BigCommerce app supports MSRP?
- How long will it take to sync my products with Klevu for BigCommerce store?
- How do I access the Klevu Merchant Centre (KMC)?
- How to show Variant Product Image in Search?
- Does Klevu listen to webhook events?
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Salesforce Commerce Cloud
- Configuration
- Data Synchronization
- Customization
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FAQs
- Must I use the Klevu cartridge?
- Can I implement my own data sync?
- Can I implement my own frontend?
- Can I use Klevu Theme (Klevu JavaScript Library) for the search results page and category pages, instead of preserving the Salesforce native layout?
- If I want to customise my quick search, search results page and category page, who should I contact?
- Which themes will the Klevu Cartridge work with?
- Does personalisation work on Search Results and Category pages?
- Can I index non-Product content for search, like CMS Pages?
- Where will my customers see CMS results on the Search Results page?
- What B2B features are supported?
- Can I customise the “No Results Found”?
- Can I index custom attributes with Klevu?
- How do Klevu Banners work with the Salesforce Klevu Cartridge?
- Preserve your SFCC theme
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Commercetools
- Configuration
- Data Synchronization
- Customization
- FAQs
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Shopware
- Configuration
- Data Synchronization
- Customization
- FAQs
- Other Platforms
- Checklists
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Connectors
- Dotdigital
- Contentful
- Shopify Flow
- Trustpilot
- Yotpo
- Klaviyo
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FAQs
-
Smart Search
- How does Klevu rank products?
- How to restrict search to a category?
- How does the url redirect feature work?
- How does the synonyms feature work?
- How do I enable support for multiple currencies?
- How are product variants handled?
- How to speed up api responses?
- What languages are supported in search?
- Why do I see accessory products first in search results?
- How can I integrate voice search?
- Why search led conversion doesn't reflect to my dashboard?
- How do i include faqs within my search?
- Can I upload boosting scores using csv file?
- How frequently popular searches updated on my site?
- How does Klevu index the content for content management system (CMS)?
- How do i index the external CMS content?
- How are trending products calculated?
- How are searches attributed to sales?
- Do you offer search apis?
- Will Klevu retain my previous search history if I upgrade my account package?
- How Klevu manages browser cookies?
- Do you support an incremental or partial sync via a delta feed?
- Are there any seo impact on Klevu powered search templates?
- Is Klevu ada compliant?
- Does Klevu support hebrew and arabic?
- How do I redirect search to an exact product variant?
- How long it takes to start learning from search activities?
- Does Klevu track conversions from URL redirects?
- What if all the suggested items in personalized search recommendations sell out?
- How many unique facet values can be displayed within the search?
- Smart Recommendations
- Smart Category Merchandising
- A/B Testing
- Google Analytics Integration
- Personalization
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Account, Subscription and Billing
- How to upgrade my plan?
- How can I pay for Smart Category Merchandising or Smart Recommendations?
- How to Upgrade the Shopify Plan?
- How do you calculate records?
- What is a Search Term?
- What is a Category Page View?
- What is a Recommendation Impression?
- What if I exceed / cross my usage limit?
- How do I upgrade my usage limit?
- Setting up Two-Factor Authentication (2FA)
- Others
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Smart Search