BigCommerce Multi-Storefront (MSF) provides merchants the flexibility to manage multiple branded storefronts within a single BigCommerce account, enabling a customized approach for different regional setups and improving the overall user experience. BigCommerce MSF is based on a multi-channel setup system and more details can be found here.
The following BigCommerce MSF features are related to Klevu implementation:
- MSF can have multiple currencies.
- MSF product prices could be set up.
- Products can be excluded/included at the different channel level.
Klevu Compatibility with BigCommerce MSF
Klevu has recently introduced updates to enhance product feed generation (Beta) for multiple storefronts and channels. Additionally, comprehensive instructions are available for frontend JavaScript implementation and checkout tracking.
Implementation steps
Please note that if you are an existing customer LIVE with Klevu on your store and wish to set up MSF, the process is different.
If you are a new customer, here's how to proceed:
- Install and integrate the Klevu app on your BigCommerce store following our guide.
- Please reach out to Klevu support with specific Multi-Storefront (MSF) details. Our team will require admin access and will follow up with any additional information needed to assist you throughout the setup process.
The concept involves having distinct KMC stores for different MSFs, with support available to evaluate and implement based on your MSF configuration.
Key Specifications
- All Klevu features, including search, category merchandising, and recommendations, seamlessly integrate with BigCommerce MSF.
- Klevu utilizes BigCommerce admin APIs to fetch MSF data, including products, collections, CMS pages, and blog posts.
- Our support team will provide you with instructions for implementing the Klevu frontend template JavaScript and checkout analytics tracking.
Integration Considerations
- With BC MSF and sites using channel-based product restrictions, we cannot support pricelists, customer group prices, or multi-currency features. However, since each store is set up differently, we recommend contacting Klevu support for an evaluation of your store setup to determine what is feasible.
- Brands and blogs cannot be restricted by storefront, so all brands and blogs will appear across all storefronts.
FAQs
Here are some FAQs to help you understand BC MSF and Klevu implementation support:
Assigning a product to a category helps organize and merchandise the product within a store's taxonomy of products, categories, and category trees. However, this does not make the product available within a channel. To sell a product on a channel, it must be explicitly assigned to that channel.
No, if a product is not assigned to the native Stencil storefront's channel, it will be hidden from that channel's storefront.
No, Klevu will restrict the product from being indexed. Additionally, please note that pricelists, customer group prices, and multi-currency features will not be supported.
Yes, in this case, Klevu will function the same way it does for the main store, with no product restrictions applied. Additionally, pricelists, customer group prices, and multi-currency features will be supported for the main store where no product restrictions are in place.