How often data will be synced from Trustpilot?
Klevu downloads data from Trustpilot once every 24 hours. You can see the time the sync was last completed by logging in to your Klevu Merchant Center and accessing the Trustpilot Connector configuration.
Can I trigger manual sync?
Yes. There is a manual sync button within the Trustpilot Connector configuration, but please use this with care as it will trigger a reindex of your store data, which can impact performance.
What happens if my Klevu data already includes rating data?
Trustpilot will take precedence over any existing rating catalog data. If you prefer to use your own rating data, please do not enable the Trustpilot Connector.
Can I use the Trustpilot style rating on my front end?
Currently, we do not support this out of the box, but you can customize your quick search, search results page, and category page templates to make changes if you wish. If you are unsure how to do this, please contact support.